Training & Development
Understanding & Facilitating
Effective Groups
Keep your group functioning smoothly and efficiently. If you have the
responsibility of leading groups as a formal leader or process
consultant, this workshop was designed with you in mind. Learn to
recognize the phases of group development, select appropriate models
for observing group dynamics, and practice proven facilitation skills.
Participants will learn:
-
What to look for in groups: distinction between content (the task the
group is working on) and process (how the group works on that task)
-
Facilitation Models
-
Group-member roles. Explore roles related both to task and group
maintenance. Are the roles helpful or are they hindering group work?
-
Intervention Theory
-
Developmental stages of groups: understand the phases that groups go
through as they move from start-up to maturity
-
Group member style: how personal orientations affect the over-all
personality of the group
-
Traps and pitfalls
-
Facilitator "friends"
-
Management of meetings
-
Problem-solving in groups
Length: 3 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Advanced Facilitation Skills
Master the art of facilitation. This course is structured to provide
maximum practice, group interaction, feedback and personal coaching.
Basic facilitations skills are recommended before taking this course.
Participants will learn about:
-
Competency assessment via self-assessment, and leader and group
feedback
-
The facilitator as coach: Coaching for performance with leaders and
individuals
-
Entry and contracting revisited
-
Facilitating politics and stakeholder issues
-
Using process tools for measuring, monitoring, and evaluating task
and relationship progress
-
Facilitating conflicts and difficult situations (helping group/team
members get to win-win outcomes)
-
Thinking, designing and facilitating on one's feet
-
Bringing fun and play into work in order to capture the creativity
of group members
-
Preparing for the changing role of facilitator as the group or team
takes on it own authority and accountability.
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Designing Experiential Learning Modules
One of the largest hurdles in training is to help participants develop
new perspectives and insights to apply in their own work settings.
Experiential learning engages the learner in an activity, facilitates
reflection, and structures activities to apply the learnings. This
workshop presents the Experiential Learning Cycle as a basis for
designing and delivering experiential training modules. When this
approach to helping "learners learn" is applied throughout the
organization, a strategic competitive advantage is gained.
The workshop will provide participants with an opportunity to:
-
Examine the role of organizational and participant learning
objectives in guiding designs
-
Identify and practice methods of integrating training goals with the
learning needs of the participants
-
Implement design consideration such as timing, sequencing,
involvement and pacing
-
Examine the roles and responsibilities of the trainer (expert,
facilitator, manager, etc.)
-
Practice designing and delivering a training module
-
Give and receive feedback on designs
-
Examine design features for large scale learning events
-
Practice "macro" design skills using "back home" designs
Length: 3 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Successful Consulting Skills
This seminar is based on the steps of Flawless Consulting, a book
authored by Peter Block. Participants will engage in a consulting
simulation, as both the consultant and the client, which will enable
them to learn and practice a consulting sequence and experientially
increase consultative knowledge and skills.
This workshop focuses initially on various theories of what a
consultant is and what a consultant does. A review of more than eight
recognizable roles that a consultant can take is also included early
in the workshop. Seminar discussion is then devoted to identifying
each of the twelve (12) Consulting Steps, demonstrating critical
steps, and providing an opportunity to practice.
Learning objectives:
-
Understand and apply specific steps of the Consulting Sequence
-
Clarify and confirm expectations of both the client and the consultant
-
Direct the process of needs assessment
-
Practice for enhancement, the skills of contracting, interviewing,
listening, idea recording and feedback, and guiding the process of
action planning
Length: 3 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Advanced Consulting Skills
Everyone who is responsible in some way for providing consultation
services to an internal or external client and has taken a basic
Consulting Skills training course in the past four years will want to
take advantage of the learning and practice opportunities offered in
this course.
The primary focus to the Advanced Consulting Skills course is to
refocus attention on those most significant steps of the consulting
sequence. Specific time and attention are devoted to "in depth"
polishing of contracting, presentation, problem solving, and
implementation skills.
Content area covered includes:
-
Determining client readiness
-
Building and Maintaining client relationships
-
Problem or Opportunity clarification
-
Program design, development, implementation, management and
evaluation
-
Selling your recommendations
-
Promoting the use of your services
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Extended DISC Certification
Learn and be certified to use the powerful new tool known as Extended
DISC®. This tool is designed to provide users with practical action
plans in order to enhance performance by providing customized and
powerful reports on individuals, teams and organizations. Tuition
includes $1250.00 worth of reporting points!
The Extended DISC Personal Analysis is a self-assessment tool for
measuring a person's natural behavioral style. It produces the
following information:
-
Attributes describing the person
-
Communication Style
-
Ideal Supervisor
-
Decision Making Style
-
Specific Motivators and Fears
-
Strengths and Weaknesses
-
Sales Style
-
Management and Supervisory Style
-
Customer Service Style
-
Administrative Style
-
Entrepreneurial Style
-
Team Style
High Impact Leadership™
In these challenging times ...
-
Are you struggling to win and retain key accounts?
-
Are you accountable for more with fewer people?
-
Do you need your technical experts to act like leaders?
-
Is it more challenging to keep teams focused and motivated?
Relationships Drive Performance!
As work becomes more complex and collaborative, the ability to build
trusting relationships with customers, suppliers, peers and senior
managers quickly distinguishes those who flourish from those who
falter. High Impact Leadership gives your leaders the foundational
skills to lead your business successfully. This workshop shows leaders
how to rapidly build work relationships that drive revenue growth,
profitability, and customer satisfaction.
Participants in this workshop will learn how to:
-
Build trust quickly
-
Influence without dominating or controlling
-
Align the intention and impact of behaviors
-
Give feedback that will be seriously considered
-
Address conflict without damaging relationships
Length: 2 Days Public
Workshop Price: $1,199.00 (Also Available On-Site)
The Human Element®
Explore ways to improve team relations, productivity, profitability,
and leadership. Utilize brief lectures, experiential training
activities, scientifically valid self-assessment questionnaires, and
extensive group activities to analyze human behavior.
Participants will:
-
Learn how to move from a victim of circumstance to victor over
adversity
-
Practice techniques to increase self-determination to achieve your
goals
-
Learn the secrets of creating open and trusting work environments
-
Experience how open communications can build trust and improve work
relations and job efficiency
-
Understand how behavior, feelings, and self-concept affect
performance
-
Practice giving and receiving clear, concise personal and team
feedback in a non-threatening and productive way
Length: 3 Days Public
Workshop Price: $1099.00 (Also Available On-Site)
FIRO™ Element B™ - Certification
This two-day certification workshop qualifies you to administer and
interpret the FIRO™ Element B™ instrument. FIRO™Element B™is an
assessment tool that is based on the FIRO™theory of interpersonal
behavior. This tool is one of the most powerful and widely used
psychometric instruments in the world today. FIRO™Element B™has
applications for understanding behavior in personal and work
relationships, for enhancing self-awareness in leadership and
management development, and in analyzing and improving team
performance.
Applications:
-
Analyzing and Improving Team Performance
-
Understanding Behavior in Personal & Work Relationships
-
Enhancing Self-Awareness in Leadership & Management Development
-
Coaching and Mentoring
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Effective Team Building
This three-day workshop is designed to help Organization and/or Human
Resource Development Consultants increase or develop their knowledge
of the concepts underlying team building. The workshop is designed for
those individuals who are not members of the team with which they are
trying to do the team building.
Participants will focus on the skills necessary to help a team develop
clarity about how well it is functioning and what it needs to increase
its effectiveness. They will learn key concepts and models relating to
team building as a consultative process.
Among the topics covered in this workshop:
-
Identifying a model for team building
-
Overview of the 12 Consulting Steps
-
Consultative team building vs. team building as a training
intervention
-
Contracting for a team building consultation
-
Orienting the team for team building
-
Assessing the team's diagnostic tools
-
Presenting data to "Client"
Length: 3 Days On-Site
Offering (Contact UA for Pricing Information)
Advanced Organizational
Development
Advanced Organizational Development builds on the Essentials of
Organizational Development workshop to get to the "nitty-gritty" of
designing organizational development interventions. This two-day
workshop is designed primarily for trainers and facilitators to
further strengthen an understanding of successful organization
development interventions and to provide an actual opportunity to
learn how to design such interventions.
Participants will learn:
-
How to select OD interventions that create "win/win" situations for
consultant & client
-
How to identify the key elements of Successful Contracting as part of
the design
-
How to identify what type of Needs Assessment is best and how to
design, structure, and conduct it
-
How to create an Intervention Strategy that will enable you and the
client to succeed
-
What intervention infrastructure is appropriate given the project's
scope and breadth?
-
What are the elements for successful OD design?
-
How to weave those design elements into an ongoing successful
intervention
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Facilitating Organizational Change
This two-day workshop is designed to provide consultants and trainers
the principles and techniques that will enhance their ability to
facilitate organizational change efforts. The reasons most change
efforts fail are identified and discussed in the training program.
Participants will learn to develop strategies to better ensure the
success of the change effort.
Participants will learn to:
-
Examine how their own attitude toward change can impact their
ability to implement change efforts
-
Understand the roles of a facilitator of change
-
Review models of change that will enhance an understanding of and
ability to guide a change effort
-
Work through a change process model as a basis for successfully
managing a change project
-
Anticipate, reduce, and manage resistance to change efforts by
individuals and teams within organizations
-
Examine change strategies to ensure better success of the change
effort
-
Discuss and understand techniques to manage the organization during
intermediate stages of the change implementation
Length: 2 Days Public
Workshop Price: $799.00 (Also Available On-Site)
Helping Individuals Through
Organizational Change
This workshop is designed for individuals who are being affected by
change within their organizations yet may have had little influence in
the change initiative. It is structured to help those individuals deal
with the organizational change in a more positive way and decrease the
accompanying distress and disruption in their lives. This program is
also ideally suited for internal and external trainers that need the
necessary skills and tools to conduct this workshop. Complete Leader's
Guides, Participant Workbooks and Video are available for purchase.
Call for details.
Participants will learn about:
-
Information Concerns - needing more information about the change
-
Personal Concerns - perceiving the change as a personal threat
-
Operational Concerns - coordination, logistics, and time for
implementing and supporting the change
-
Impact Concerns - affect of change on the organization as a whole
-
Collaboration Concerns - sharing with others how to implement the
change
-
Transforming Concerns - thinking about making major adjustments to the
change or trying something totally different.
Length: 2 Days Public
Workshop Price: $799.00 (Also Available On-Site)
Applied Strategic and Operational
Planning
Learn a proven process by which the guiding members of an organization
envision its future, and develop the necessary procedures and
operations to achieve that future. Work through each step of this
comprehensive planning process - from values and vision to
implementation. This workshop demonstrates the practical, real-world
application of three proven models: The Applied Strategic Planning
Model, The UA Operational Planning Model, and the unifying UA
Strategic Ladder Model.
Participants will learn:
-
To use a strategic and operational planning process that is
concerned with application and implementation.
-
The various roles you can perform in the design and facilitation of
your organization's strategic plan and operational plans.
-
How a successful planning team focuses on establishing priorities
and confronts difficult, strategic choices.
-
How values, vision, mission, and strategic goals drive the
development of operational objectives to fulfill your plans.
-
How to use the four-phase Operational Planning process to begin
building an operational plan customized to the unique needs of your
organization.
Length: 3 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Successful Consulting Skills
This seminar is based on the steps of Flawless Consulting, a book
authored by Peter Block. Participants will engage in a consulting
simulation, as both the consultant and the client, which will enable
them to learn and practice a consulting sequence and experientially
increase consultative knowledge and skills.
This workshop focuses initially on various theories of what a
consultant is and what a consultant does. A review of more than eight
recognizable roles that a consultant can take is also included early
in the workshop. Seminar discussion is then devoted to identifying
each of the twelve (12) Consulting Steps, demonstrating critical
steps, and providing an opportunity to practice.
Learning objectives:
-
Understand and apply specific steps of the Consulting Sequence
-
Clarify and confirm expectations of both the client and the
consultant
-
Direct the process of needs assessment
-
Practice for enhancement, the skills of contracting, interviewing,
listening, idea recording and feedback, and guiding the process of
action planning
Length: 3 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Advanced Consulting Skills
Everyone who is responsible in some way for providing consultation
services to an internal or external client and has taken a basic
Consulting Skills training course in the past four years will want to
take advantage of the learning and practice opportunities offered in
this course.
The primary focus to the Advanced Consulting Skills course is to
refocus attention on those most significant steps of the consulting
sequence. Specific time and attention are devoted to "in depth"
polishing of contracting, presentation, problem solving, and
implementation skills.
Content area covered includes:
-
Determining client readiness
-
Building and Maintaining client relationships
-
Problem or Opportunity clarification
-
Program design, development, implementation, management and
evaluation
-
Selling your recommendations
-
Promoting the use of your services
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Teams, Trust, & Productivity
Teams, the principal organizing unit for most work in organizations,
frequently do not live up to their potential due to a critical
"missing ingredient" - Trust. Trust is one of the cornerstones for
teams to actualize their productivity potential. Unfortunately, most
team leaders and members do not know how to increase levels of trust.
This process creates a framework to make that happen.
The purpose of Teams, Trust and Productivity is to provide a method
for teams to become more successful. Trust among team members is at
the heart of productivity. The focus of this process is to improve the
levels of trust within the team and across groups, all leading to
improved performance.
Benefits to increasing levels of trust:
Length: 3 Days On-Site
Offering (Contact UA for Pricing Information)
Extended DISC Certification
Learn and be certified to use the powerful new tool known as Extended
DISC®. This tool is designed to provide users with practical action
plans in order to enhance performance by providing customized and
powerful reports on individuals, teams and organizations. Tuition
includes $1250.00 worth of reporting points!
The Extended DISC Personal Analysis is a self-assessment tool for
measuring a person's natural behavioral style. It produces the
following information:
-
Attributes describing the person
-
Communication Style
-
Ideal Supervisor
-
Decision Making Style
-
Specific Motivators and Fears
-
Strengths and Weaknesses
-
Sales Style
-
Management and Supervisory Style
-
Customer Service Style
-
Administrative Style
-
Entrepreneurial Style
-
Team Style
The Human Element®
Explore ways to improve team relations, productivity, profitability,
and leadership. Utilize brief lectures, experiential training
activities, scientifically valid self-assessment questionnaires, and
extensive group activities to analyze human behavior.
Participants will:
-
Learn how to move from a victim of circumstance to victor over
adversity
-
Practice techniques to increase self-determination to achieve your
goals
-
Learn the secrets of creating open and trusting work environments
-
Experience how open communications can build trust and improve work
relations and job efficiency
-
Understand how behavior, feelings, and self-concept affect
performance
-
Practice giving and receiving clear, concise personal and team
feedback in a non-threatening and productive way
Length: 3 Days Public
Workshop Price: $1099.00 (Also Available On-Site)
FIRO™ Element B™ - Certification
This two-day certification workshop qualifies you to administer and
interpret the FIRO™ Element B™ instrument. FIRO™Element B™is an
assessment tool that is based on the FIRO™theory of interpersonal
behavior. This tool is one of the most powerful and widely used
psychometric instruments in the world today. FIRO™Element B™has
applications for understanding behavior in personal and work
relationships, for enhancing self-awareness in leadership and
management development, and in analyzing and improving team
performance.
Applications:
-
Analyzing and Improving Team Performance
-
Understanding Behavior in Personal & Work Relationships
-
Enhancing Self-Awareness in Leadership & Management Development
-
Coaching and Mentoring
Length: 2 Days Public
Workshop Price: $999.00 (Also Available On-Site)
Creating and Managing the Innovative
Organization - The Innovation Plan
"What gets planned gets done". If your mandate includes building and
managing a more innovative organization, this program will give you
the knowledge and the tools to plan and implement innovation in your
own organization. In addition, you will come out of the session with a
practical plan, customized for your own situation.
Key Benefits for Managers:
-
Gives managers an action plan to improve innovation in their teams
-
Gives them a thorough understanding of what enables and what
prevents innovation in organizations
-
Enables them to take ownership and coach innovative behavior in
others
-
Gives them practical tools for improving their own management styles
-
Allows them to start modeling new innovative behaviors in their area
of responsibility
-
Makes change more "friendly"
Length: 2 Days On-Site
Offering (Contact UA for Pricing Information)
Facilitating Innovation
Learn and practice, using real issues, how to facilitate any team and
significantly improve its innovative and creative capabilities.
Innovation is a key competency in the knowledge economy. Now you can
acquire a unique skill to stimulate and implement innovation in your
organization.
The innovation facilitator program enables participants to become
"innovation consultants", capable of addressing an issue (whether they
"own" it or not), developing an action plan to resolve it innovatively
and implementing the plan (including the facilitation of any meeting
as required).
Participants will:
-
Understand how innovation happens in teams and what prevents it
-
Understand how individuals and Teams think and what different
thinking models they can use in different situations
-
Understand which innovative thinking tool works best in various
situations.
Length: 3 Days On-Site
Offering (Contact UA for Pricing Information)
Conducting Effective Meetings
Avoid the "standard" exasperating meeting where nothing gets done and
everyone leaves frustrated. Learn methods for conducting meetings that
end with objectives being accomplished. Examples and case studies are
used in this workshop to illustrate what should and should not be done
in order to make the most of your meetings.
Participants will:
-
Enhance their ability to create and clearly articulate the purpose
of the meeting
-
Become familiar with resources and methods for building stronger
working relationships among meeting participants
-
Broaden their perspective on the purposes of meetings to include
clarity of mission and vision, impact of corporate culture and
day-to-day efforts and creative problem solving
-
Practice leading a meeting segment and receive feedback on their
efforts
-
Explore ways to use time in between meetings to lay groundwork for
effective meeting time
Length:
2 Days On-Site Offering (Contact UA for Pricing Information)
Enhancing Presentation Skills
This workshop is designed for those individuals wanting to enhance
their personal presentation skills, training skills, and ability to
work with groups to improve overall "on-the-job" performance.
Participants in this workshop will conduct in depth interviews and
critiques for each presentation performance to help that individual
identify preferred presentation methods and build on strengths.
Presentation skills such as: timing; sequencing; involvement; and
pacing will be evaluated by the trainer and peer group.
Learning objectives for this course include:
-
Discovery of preferred presentation styles, and maximizing those
qualities
-
Exploration of new presentation styles, particularly as they relate
to differing learner styles
-
Testing a variety of presentation methods
Length: 2 Days On-Site
Offering (Contact UA for Pricing Information)
Coaching for Commitment
This workshop defines the coaching process, presents a concept model,
and demonstrates the skills that support the process. The flow of the
workshop is designed so that participants assess their initial level
of competence in using information-developing skills, then moves
through the learning sequence, and concludes with practice sessions of
the learned skills.
The focus of the Coaching for Commitment program is skills training to
improve the manager and employee conversations called "coaching." The
flow of the program moves from building concepts to practicing skills.
This workshop:
-
Helps managers to understand the practical value of coaching as a
major performance-enhancement strategy
-
Ensures that managers understand the basic process of coaching
rather than try to master an endless series of techniques for an
unlimited set of conditions
-
Provides managers with a real-world model of coaching and coaching
skills which they can use to evaluate their performance
-
Provides managers with specific feedback on their coaching
performance
Length: 2 Days On-Site
Offering (Contact UA for Pricing Information)
Facilitating Organizational Change
This two-day workshop is designed to provide consultants and trainers
the principles and techniques that will enhance their ability to
facilitate organizational change efforts. The reasons most change
efforts fail are identified and discussed in the training program.
Participants will learn to develop strategies to better ensure the
success of the change effort.
Participants will learn to:
-
Examine how their own attitude toward change can impact their
ability to implement change efforts
-
Understand the roles of a facilitator of change
-
Review models of change that will enhance an understanding of and
ability to guide a change effort
-
Work through a change process model as a basis for successfully
managing a change project
-
Anticipate, reduce, and manage resistance to change efforts by
individuals and teams within organizations
-
Examine change strategies to ensure better success of the change
effort
-
Discuss and understand techniques to manage the organization during
intermediate stages of the change implementation
Length: 2 Days Public
Workshop Price: $799.00 (Also Available On-Site)
Helping Individuals Through
Organizational Change
This workshop is designed for individuals who are being affected by
change within their organizations yet may have had little influence in
the change initiative. It is structured to help those individuals deal
with the organizational change in a more positive way and decrease the
accompanying distress and disruption in their lives. This program is
also ideally suited for internal and external trainers that need the
necessary skills and tools to conduct this workshop. Complete Leader's
Guides, Participant Workbooks and Video are available for purchase.
Call for details.
Participants will learn about:
-
Information Concerns - needing more information about the change
-
Personal Concerns - perceiving the change as a personal threat
-
Operational Concerns - coordination, logistics, and time for
implementing and supporting the change
-
Impact Concerns - affect of change on the organization as a whole
-
Collaboration Concerns - sharing with others how to implement the
change
-
Transforming Concerns - thinking about making major adjustments to the
change or trying something totally different.
Length: 2 Days Public
Workshop Price: $799.00 (Also Available On-Site)
Teams, Trust, & Productivity
Teams, the principal organizing unit for most work in organizations,
frequently do not live up to their potential due to a critical
"missing ingredient" - Trust. Trust is one of the cornerstones for
teams to actualize their productivity potential. Unfortunately, most
team leaders and members do not know how to increase levels of trust.
This process creates a framework to make that happen.
The purpose of Teams, Trust and Productivity is to provide a method
for teams to become more successful. Trust among team members is at
the heart of productivity. The focus of this process is to improve the
levels of trust within the team and across groups, all leading to
improved performance.
Benefits to increasing levels of trust:
Length: 3 Days On-Site
Offering (Contact UA for Pricing Information)
Enhancing Personal Effectiveness
This workshop is designed for managers, supervisors, and members of
self-directed work teams who need to learn how to interact with and
influence others to gain commitment and increase productivity.
Consultants and trainers who attend will learn how to coach for
enhanced inter-personal skills to help people recognize and
accommodate differences in style and motivation.
Further, this program is designed to increase your understanding of
yourself and to develop your inter-personal skills. This new
understanding will increase your influence and sense of empowerment in
your personal and professional relationships. Intense group work will
help you explore your strengths and limitations in communicating and
expand awareness of your influence on others.
Participants will learn about:
-
Theories and Models
-
Career Anchors
-
Creating Your Future
-
Stress Management
-
Codependency
Length: 3 Days On-Site
Offering (Contact UA for Pricing Information)
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