• Understanding what Organizational Development Is

• Values-what they are, their importance in OD, and assessing your own professional values and their implications

• Roles of the OD consultant

• An understanding of the fundamental methods of OD

• Organizations as "Systems"

• Working with OD Models

• OD Interventions: The cornerstones and factors of successful interventions

Length: 3 Days Public Workshop Price: $999.00 (Also Available On-Site)

Advanced Organizational Development
Advanced Organizational Development builds on the Essentials of Organizational Development workshop to get to the "nitty-gritty" of designing organizational development interventions. This two-day workshop is designed primarily for trainers and facilitators to further strengthen an understanding of successful organization development interventions and to provide an actual opportunity to learn how to design such interventions.

Participants will learn:

• How to select OD interventions that create "win/win" situations for consultant & client

• How to identify the key elements of Successful Contracting as part of the design

• How to identify what type of Needs Assessment is best and how to design, structure, and conduct it

• How to create an Intervention Strategy that will enable you and the client to succeed

• What intervention infrastructure is appropriate given the project's scope and breadth?

• What are the elements for successful OD design?

• How to weave those design elements into an ongoing successful intervention

Length: 2 Days Public Workshop Price: $999.00 (Also Available On-Site)

Facilitating Organizational Change
This two-day workshop is designed to provide consultants and trainers the principles and techniques that will enhance their ability to facilitate organizational change efforts. The reasons most change efforts fail are identified and discussed in the training program. Participants will learn to develop strategies to better ensure the success of the change effort.

Participants will learn to:

• Examine how their own attitude toward change can impact their ability to implement change efforts

• Understand the roles of a facilitator of change

• Review models of change that will enhance an understanding of and ability to guide a change effort

• Work through a change process model as a basis for successfully managing a change project

• Anticipate, reduce, and manage resistance to change efforts by individuals and teams within organizations

• Examine change strategies to ensure better success of the change effort

• Discuss and understand techniques to manage the organization during intermediate stages of the change implementation
   

Length: 2 Days Public Workshop Price: $799.00 (Also Available On-Site)

Helping Individuals Through Organizational Change
This workshop is designed for individuals who are being affected by change within their organizations yet may have had little influence in the change initiative. It is structured to help those individuals deal with the organizational change in a more positive way and decrease the accompanying distress and disruption in their lives. This program is also ideally suited for internal and external trainers that need the necessary skills and tools to conduct this workshop. Complete Leader's Guides, Participant Workbooks and Video are available for purchase. Call for details.

Participants will learn about:

• Information Concerns - needing more information about the change

• Personal Concerns - perceiving the change as a personal threat

• Operational Concerns - coordination, logistics, and time for implementing and supporting the change

• Impact Concerns - affect of change on the organization as a whole

• Collaboration Concerns - sharing with others how to implement the change

• Transforming Concerns - thinking about making major adjustments to the change or trying something totally different.

Length: 2 Days Public Workshop Price: $799.00 (Also Available On-Site)

Applied Strategic and Operational Planning
Learn a proven process by which the guiding members of an organization envision its future, and develop the necessary procedures and operations to achieve that future. Work through each step of this comprehensive planning process - from values and vision to implementation. This workshop demonstrates the practical, real-world application of three proven models: The Applied Strategic Planning Model, The UA Operational Planning Model, and the unifying UA Strategic Ladder Model.

Participants will learn:

• To use a strategic and operational planning process that is concerned with application and implementation.

• The various roles you can perform in the design and facilitation of your organization's strategic plan and operational plans.

• How a successful planning team focuses on establishing priorities and confronts difficult, strategic choices.

• How values, vision, mission, and strategic goals drive the development of operational objectives to fulfill your plans.

• How to use the four-phase Operational Planning process to begin building an operational plan customized to the unique needs of your organization.
   

Length: 3 Days Public Workshop Price: $999.00 (Also Available On-Site)

Successful Consulting Skills
This seminar is based on the steps of Flawless Consulting, a book authored by Peter Block. Participants will engage in a consulting simulation, as both the consultant and the client, which will enable them to learn and practice a consulting sequence and experientially increase consultative knowledge and skills.

This workshop focuses initially on various theories of what a consultant is and what a consultant does. A review of more than eight recognizable roles that a consultant can take is also included early in the workshop. Seminar discussion is then devoted to identifying each of the twelve (12) Consulting Steps, demonstrating critical steps, and providing an opportunity to practice.

Learning objectives:

• Understand and apply specific steps of the Consulting Sequence

• Clarify and confirm expectations of both the client and the consultant

• Direct the process of needs assessment

• Practice for enhancement, the skills of contracting, interviewing, listening, idea recording and feedback, and guiding the process of action planning

Length: 3 Days Public Workshop Price: $999.00 (Also Available On-Site)

Advanced Consulting Skills
Everyone who is responsible in some way for providing consultation services to an internal or external client and has taken a basic Consulting Skills training course in the past four years will want to take advantage of the learning and practice opportunities offered in this course.

The primary focus to the Advanced Consulting Skills course is to refocus attention on those most significant steps of the consulting sequence. Specific time and attention are devoted to "in depth" polishing of contracting, presentation, problem solving, and implementation skills.

Content area covered includes:

• Determining client readiness

• Building and Maintaining client relationships

• Problem or Opportunity clarification

• Program design, development, implementation, management and evaluation

• Selling your recommendations

• Promoting the use of your services

Length: 2 Days Public Workshop Price: $999.00 (Also Available On-Site)

Teams, Trust, & Productivity
Teams, the principal organizing unit for most work in organizations, frequently do not live up to their potential due to a critical "missing ingredient" - Trust. Trust is one of the cornerstones for teams to actualize their productivity potential. Unfortunately, most team leaders and members do not know how to increase levels of trust. This process creates a framework to make that happen.

The purpose of Teams, Trust and Productivity is to provide a method for teams to become more successful. Trust among team members is at the heart of productivity. The focus of this process is to improve the levels of trust within the team and across groups, all leading to improved performance.

Benefits to increasing levels of trust:

• Increased productivity

• Significantly improved working relationships

• Reduced stress

• Increased motivation

Length: 3 Days On-Site Offering (Contact UA for Pricing Information)

Extended DISC Certification
Learn and be certified to use the powerful new tool known as Extended DISC®. This tool is designed to provide users with practical action plans in order to enhance performance by providing customized and powerful reports on individuals, teams and organizations. Tuition includes $1250.00 worth of reporting points!

The Extended DISC Personal Analysis is a self-assessment tool for measuring a person's natural behavioral style. It produces the following information:

• Attributes describing the person

• Communication Style

• Ideal Supervisor

• Decision Making Style

• Specific Motivators and Fears

• Strengths and Weaknesses

• Sales Style

• Management and Supervisory Style

• Customer Service Style

• Administrative Style

• Entrepreneurial Style

• Team Style

High Impact Leadership™
In these challenging times ...

• Are you struggling to win and retain key accounts?

• Are you accountable for more with fewer people?

• Do you need your technical experts to act like leaders?

• Is it more challenging to keep teams focused and motivated?

Relationships Drive Performance!

As work becomes more complex and collaborative, the ability to build trusting relationships with customers, suppliers, peers and senior managers quickly distinguishes those who flourish from those who falter. High Impact Leadership gives your leaders the foundational skills to lead your business successfully. This workshop shows leaders how to rapidly build work relationships that drive revenue growth, profitability, and customer satisfaction.

Participants in this workshop will learn how to:

• Build trust quickly

• Influence without dominating or controlling

• Align the intention and impact of behaviors

• Give feedback that will be seriously considered

• Address conflict without damaging relationships

Length: 2 Days Public Workshop Price: $1,199.00 (Also Available On-Site)

The Human Element® Explore ways to improve team relations, productivity, profitability, and leadership. Utilize brief lectures, experiential training activities, scientifically valid self-assessment questionnaires, and extensive group activities to analyze human behavior.

Participants will:

• Learn how to move from a victim of circumstance to victor over adversity

• Practice techniques to increase self-determination to achieve your goals

• Learn the secrets of creating open and trusting work environments

• Experience how open communications can build trust and improve work relations and job efficiency

• Understand how behavior, feelings, and self-concept affect performance

• Practice giving and receiving clear, concise personal and team feedback in a non-threatening and productive way

Length: 3 Days Public Workshop Price: $1099.00 (Also Available On-Site)

FIRO™ Element B™ - Certification
This two-day certification workshop qualifies you to administer and interpret the FIRO™ Element B™ instrument. FIRO™Element B™is an assessment tool that is based on the FIRO™theory of interpersonal behavior. This tool is one of the most powerful and widely used psychometric instruments in the world today. FIRO™Element B™has applications for understanding behavior in personal and work relationships, for enhancing self-awareness in leadership and management development, and in analyzing and improving team performance.

Applications:

• Analyzing and Improving Team Performance

• Understanding Behavior in Personal & Work Relationships

• Enhancing Self-Awareness in Leadership & Management Development

• Coaching and Mentoring

Length: 2 Days Public Workshop Price: $999.00 (Also Available On-Site)

Creating and Managing the Innovative Organization - The Innovation Plan
"What gets planned gets done". If your mandate includes building and managing a more innovative organization, this program will give you the knowledge and the tools to plan and implement innovation in your own organization. In addition, you will come out of the session with a practical plan, customized for your own situation.

Key Benefits for Managers:

• Gives managers an action plan to improve innovation in their teams

• Gives them a thorough understanding of what enables and what prevents innovation in organizations

• Enables them to take ownership and coach innovative behavior in others

• Gives them practical tools for improving their own management styles

• Allows them to start modeling new innovative behaviors in their area of responsibility

• Makes change more "friendly"

Length: 2 Days On-Site Offering (Contact UA for Pricing Information)

Facilitating Innovation
Learn and practice, using real issues, how to facilitate any team and significantly improve its innovative and creative capabilities. Innovation is a key competency in the knowledge economy. Now you can acquire a unique skill to stimulate and implement innovation in your organization.

The innovation facilitator program enables participants to become "innovation consultants", capable of addressing an issue (whether they "own" it or not), developing an action plan to resolve it innovatively and implementing the plan (including the facilitation of any meeting as required).

Participants will:

• Understand how innovation happens in teams and what prevents it

• Understand how individuals and Teams think and what different thinking models they can use in different situations

• Understand which innovative thinking tool works best in various situations.

Length: 3 Days On-Site Offering (Contact UA for Pricing Information)

Advanced Innovative Thinking Skills
During this two-day program, your team will apply a proven process to innovatively solve real issues facing your organization. This program is particularly effective for existing teams facing major change.

Participant benefits include:

• Practical skills and behaviors to use over and over again

• Understanding of how innovative thinking skills can change their organization, how innovation happens and what prevents it

• Understanding of different thinking models that can be used in different situations

• Actual generation of innovative solutions on key issues for participant organizations

Length: 2 Days On-Site Offering (Contact UA for Pricing Information)

Effective Team Building
This three-day workshop is designed to help Organization and/or Human Resource Development Consultants increase or develop their knowledge of the concepts underlying team building. The workshop is designed for those individuals who are not members of the team with which they are trying to do the team building.

Participants will focus on the skills necessary to help a team develop clarity about how well it is functioning and what it needs to increase its effectiveness. They will learn key concepts and models relating to team building as a consultative process.

Among the topics covered in this workshop:

• Identifying a model for team building

• Overview of the 12 Consulting Steps

• Consultative team building vs. team building as a training intervention

• Contracting for a team building consultation

• Orienting the team for team building

• Assessing the team's diagnostic tools

• Presenting data to "Client"

Length: 3 Days On-Site Offering (Contact UA for Pricing Information)

How to Handle Cultural Collisions in the Workplace
What are cultural collisions and why do they occur? No matter the degree of intensity, collisions occur because of our assumptions about differences based on language, culture or physical appearance. Especially in climates of tension and mistrust, cultural collisions upset performance productivity, and in turn, reduce bottom-line profit. Thus, how to handle cultural collisions is a basic competency for managing diversity in an increasingly multicultural environment.

This workshop offers participants an opportunity to clarify and simplify complicated cultural interactions that occur in the workplace. Our approach is based on the claim that language doesn't just describe reality, language generates our reality.

This workshop provides participants with an opportunity to:

• Learn new linguistic distinctions for understanding cultural collision

• Observe how decisions, choices and actions are interpreted by those you impact and influence

• Recognize moods that predispose the occurrence of cultural collisions

• Practice designing conversations to handle cultural collisions.

Length: 3 Days On-Site Offering (Contact UA for Pricing Information)

Diversity: Getting to the Heart of the Matter
How can you bridge the distance and doubt in your work relationships to achieve the results you want in your organization and in the world? How can you build trust, respect and understanding?

This seminar is based on the understanding that language generates reality. Every time we say something, we are creating our experience. What we speak about exists for us. What we think about and say about others is the filter for our experience of them. Furthermore, how we feel affects everything we say and do.
No matter what language you speak, what culture you come from, these principles will help you and your diverse team or organization!

This workshop provides participants with an opportunity to:

• Create a climate for coordinating effective action and commitment to agreed upon results

• Generate skills to handle recurrent cultural collisions

• Recognize and draw upon the talents, special interests and background of each member of the diverse team

• Align with the heart of the organization - its mission, vision, and purpose.

Length: 2 Days On-Site Offering (Contact UA for Pricing Information)

Building a Market-Focused HR Function
In order to achieve success, HR must be in the business of delivering excellence. This means some requisite shifts in the traditional mindset of HR as strictly an extension of the management function, with the purpose of aiding in control and coordination of activities.

This workshop addresses:

• The New Role of HR - The role and core capabilities of HR in the next millennium

• HR's Agenda With the Line Organization - Determining what is "real work" in the eyes of your customer and identifying the core services of HR

• The HR Organization - Identifying the core HR processes that enable the function to provide excellent service

Length: 2 Days On-Site Offering (Contact UA for Pricing Information)