Teams, Trust, and Productivity

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To register call 1-520-322-6700

WHO SHOULD ATTEND

This workshop is intended for team leaders and team members seeking to enhance team performance through trusting relationships among team members and throughout the organization. Anyone working in a team environment would benefit from this workshop.

OVERVIEW

Teams, the principal organizing unit for most work in organizations, frequently do not live up to their potential due to a critical "missing ingredient" - Trust. Trust is one of the cornerstones for teams to actualize their productivity potential. Unfortunately, most team leaders and members do not know how to increase levels of trust. This process creates a framework to make that happen.

The purpose of Teams, Trust and Productivity is to provide a method for teams to become more successful. Trust among team members is at the heart of productivity. The focus of this process is to improve the levels of trust within the team and across groups, all leading to improved performance.

Trust pays dividends. Trust is a bottom line business imperative. It is a critical component to build and sustain highly successful and high performing teams and organizations. In our constantly changing organizations, it is an essential ingredient for people to take higher levels of risk with each other in order for innovation to occur.

Research has consistently shown that more and more people in organizations spend more of their time working in groups. Those same people speak about how low levels of trust and poor communication lead to performance far below the group's potential. Do you believe that the performance of teams you are in or know of could be substantially improved? Do you believe that increasing levels of trust between groups could improve performance substantially?

By developing the strategies and skills to build trust, this program provides a solid foundation for enabling people to learn how to take personal responsibility for improving performance.

At the outset of the process, existing trust levels are established and linked to key business measures of the team. Team members identify how improving trust will improve the key business measures they need to achieve their objectives and become part of the plan to deepen trust.

One of the challenges in building trust is that people do not agree on what behaviors are linked to what dimensions. Like "respect", everyone has his or her own understanding (often unarticulated) of what "trust" is. Being able to grasp the dimensions with linked behaviors facilitates the development of deeper levels of trust.


LEARNING CONTENT AREAS

"Windows into Trust", a 360° feedback instrument, is a behaviorally anchored assessment used to assess current levels of trust across seven dimensions. Team members receive feedback from each other, their team leader, and others whom they choose. An individual report and a team report indicate which dimensions and behaviors are strengths and which behaviors and dimensions need improvement in order to achieve the levels of trust required to improve performance.
Strategies and skills essential for building trust to increase personal and organizational performance are:

• Creating an environment for open dialogue

• Being able to take risks with team members

• Knowing how to increase integrity and credibility

• Facing up to and working through issues on the team

• Identifying and working through the power dynamics

This two day workshop is a cornerstone for building trust that can stand on its own, be combined in a format for working with intact groups, and be effective as part of larger organizational leadership and change interventions.

COURSE METHODOLOGY

University Associates is a leading expert in designing and delivering experiential training programs for adult professionals. Our training sessions have immediate impact on learning - the participants are actively "doing" - not just listening. Participants can immediately apply new skills and knowledge on the job.

This course is structured to provide maximum practice, group interaction, and feedback. Practice sessions will be videotaped for personal feedback. The course leader will contract with each participant for individual feedback and follow-up coaching.


 

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