Coaching for Commitment
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To register call 1-520-322-6700

US$799

WHO SHOULD ATTEND

This workshop is designed for managers who require skill training to improve their employee coaching skills.

OVERVIEW

This workshop defines the coaching process, presents a concept model, and demonstrates the skills that support the process. The flow of the workshop is designed so that participants assess their initial level of competence in using information-developing skills, then moves through the learning sequence, and concludes with practice sessions of the learned skills. Participants work in small groups of 5 or 6 that are re-formed several times during the two-day program.

LEARNING CONTENT AREAS

The workshop content is presented through the following learning sequence:

• Concepts are developed (the functions, goals, and processes of coaching);

• Skills required to use the coaching process are presented and practiced;

• The two complete coaching processes are practiced fully by each participant;

• Feedback about his/her own performance is provided to each participant in a structured manner which allows precise evaluation skill development;

• Review and observation logs are used to encourage participants to retain and apply their learnings;

• The problem-solving skills questionnaire allows the participant to measure the frequency with which he/she uses the problem-solving conversational skills and avoids negative behaviors.

LEARNING OUTCOMES

• Helps managers to understand the practical value of coaching as a major performance-enhancement strategy;

• Ensures that managers understand the basic process of coaching rather than try to master an endless series of techniques for an unlimited set of conditions;

• Provides managers with a real-world model of coaching and coaching skills which they can use to evaluate their performance;

• Provides managers with specific feedback on their coaching performance.

The focus of the Coaching for Commitment program is skills training to improve the manager and employee conversations called "coaching." The flow of the program moves from building concepts to practicing skills. The program defines the coaching process, presents a concept model, and demonstrates the skills which support the process.

DAY ONE

• Introductions-Administrative needs-norms

• Objectives of the program

• Complete PSSQ

• Key Results activity

• Control Model

• Commitment Model

• Activity-Building Employee Commitment

• Outcomes of Successful Coaching

• Four Functions of Coaching

• Activity-Aids & Hindrances in Coaching

• Criteria for Successful Coaching

• Process I: Solving Problems

• Activity: Skills Practice, Probing & Reflecting Responses

• Introduce Video

• Exercise: Practice Interaction, Developing Information

• Introduce Video

• Exercise: Practice Interaction, Coaching Process (Counseling)

• Summary of Day One

• Overview of Day Two

DAY TWO

• Group Work-agree on PSSQ

• Score PSSQ and interpret

• Process II

• Exercise: Practice in Writing Confronting Statements

• Exercise: Managing Resistance, using Reactions to Develop Information

• Introduce Video

• Activity: Situation Description

• Exercise: Practice Interaction, Coaching Process II

• Key Learnings

• Close program

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